Returns & Refunds

Refund & Return Policy
Last Updated: August 14, 2026

At CAN2KIT, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Returns
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, the item must:
Be unused and in original condition
Be in the original packaging
Include all original accessories, parts, and materials
Not show signs of use, damage, modification, or excessive wear
Be purchased directly from can2kit.com
Proof of purchase or a valid order number is required for all returns.

2. Items That Cannot Be Returned
The following items may not be eligible for return:
Items that have been used, damaged, modified, or altered after delivery
Items missing original packaging, accessories, or components
Items damaged due to improper use, misuse, or failure to follow product instructions
Final-sale or clearance items, when clearly identified as non-returnable at the time of purchase
Products purchased through third-party marketplaces or unauthorized sellers
For purchases made through Amazon, TikTok Shop, or other third-party marketplaces, please follow the return policy of the platform where the order was placed.

3. Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
Your order number
A description of the issue
Clear photos or videos showing the product and, when applicable, the shipping package
After reviewing your request, CAN2KIT may provide a replacement, replacement parts, or a full refund depending on the situation.
If the issue is confirmed to be caused by a manufacturing defect, shipping damage, or an incorrect shipment from CAN2KIT, we will cover the reasonable return shipping cost.

4. Change of Mind / Unwanted Items
If you simply change your mind, ordered the wrong product, or no longer want the item, you may request a return within the 30-day return period, provided the product meets our return conditions.
For these returns:
The customer is responsible for return shipping costs.
The original shipping charge, if any, is generally non-refundable.
For U.S. orders that received free shipping, the original shipping cost paid by CAN2KIT may be deducted from the refund when applicable.

5. How to Start a Return
To request a return, please contact us at:
Email: club@can2kit.com
Please include:
Subject: Return Request – [Your Order Number]
Please provide:
Order number
Customer name
Product(s) you would like to return
Reason for the return
Photos of the product when applicable
Please do not send products back to the warehouse without receiving return instructions from CAN2KIT first.
Once your return request is approved, we will provide the appropriate return instructions.

6. Return Shipping
For approved returns due to a change of mind or other customer preference, the customer is responsible for the return shipping cost.
For products that are confirmed to be:
Defective
Damaged during delivery
Incorrectly shipped by CAN2KIT
CAN2KIT will provide appropriate return or replacement instructions and cover reasonable return shipping costs when applicable.
We recommend using a shipping service that provides tracking and proof of delivery. CAN2KIT is not responsible for returns that are lost in transit without valid tracking or proof of delivery.

7. Refunds
Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.
If the return is approved, your refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5–7 business days after the returned item has been received and approved.
Depending on your bank, credit card company, or payment provider, it may take additional time for the refund to appear in your account.

8. Partial Refunds
If a returned product is received with signs of use, damage, missing components, missing packaging, or other conditions that reduce its resale value, CAN2KIT may reduce the refund amount or decline the return.
We will contact you before applying a significant deduction whenever reasonably possible.

9. Exchanges
We currently do not guarantee direct product exchanges.
If you would like a different product or product variation, we may recommend returning the original item for a refund and placing a new order.
For defective or incorrect products, CAN2KIT may provide a replacement at our discretion.

10. International Returns
International customers may request a return within the applicable 30-day return period, provided the product meets our return requirements.
Unless the return is caused by a defective, damaged, or incorrectly shipped product, the customer is responsible for return shipping costs.
Original shipping charges, customs duties, VAT, import taxes, brokerage fees, and other international charges are generally non-refundable.
Customers are also responsible for any costs associated with sending a return back to the United States.

11. Refused or Undeliverable Packages
If an order is refused, abandoned, or returned because of an incorrect or incomplete shipping address, failure to collect the package, or refusal to pay applicable customs duties or import charges, the customer may be responsible for return shipping and other applicable costs.
Any refund will be processed after the package is returned to CAN2KIT and inspected.

12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
club@can2kit.com
We will make reasonable efforts to cancel an order before it enters the fulfillment or shipping process.
Once an order has been shipped, it may no longer be possible to cancel it. In this situation, the customer may request a return after delivery in accordance with this Return & Refund Policy.

13. Non-Returnable Circumstances
CAN2KIT reserves the right to refuse a return or refund when there is reasonable evidence of:
Product misuse
Intentional damage
Unauthorized modification
Excessive wear or use
Missing components or accessories
Fraudulent or abusive return activity
This policy does not limit any rights or remedies that may be provided to consumers under applicable law.

14. Contact Us
If you have questions about a return or refund, please contact us:
CAN2KIT
Email: club@can2kit.com

We are committed to making the return and refund process as simple and transparent as possible.